.bau__table__row > td { } background-color: transparent; } width: 100%; width: 100%; box-sizing: border-box; Fibre is faster, more stable and more reliable than ADSL. } .bau__steps__item { .bau__grid-item { .bau__banner { .bau__quicklinks { } a.bau__button--transparent-white:hover, border-top: 2px solid #666; Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. } } .bau__h3, Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. border: 1px solid transparent; a.bau__link { Our enterprise expertise includes Broadband Internet, cloud, IoT, data, voice services and more. padding: 60px 0; To make sure there aren’t any unproductive back and forth emails between us, please see below. } } margin: 0 0 10px 0; font-weight: bold; stroke-width: 7px; .bau__why__text { width: 100%; box-sizing: border-box; width: 100%; .bau__no-gutter { overflow: auto; .bau__banner__message > .bau__h1, font-size: 18px; } .bau__h3 { margin-top: -35px; text-align: center; .bau__why .bau__grid-item { width: 100%; .bau__breadcrumbs__arrow { .bau__breadcrumbs { } } } margin-top: -47px; padding: 0 10px; } width: 28px; .bau__table__row > td:first-child { background-color: #900; display: none !important; } font-size: 16px; } This video covers the connection of the router, once the Fibre cable and ONT have been installed. color: rgb(255, 255, 255); padding: 0 10px; Once we receive a reply from the Vodacom team, we will advise the steps onwards. padding: 11px 37px !important; } } padding: 50px 0; .bau__cta-item > .bau__button { height: 310px; Subscriber Collections: 082 1946. } I pay for 100 Mbps fibre with Vodacom. .bau__banner__message > .bau__h1, font-size: 16px; Keep cyber safe this Black Friday . margin: 0 -10px !important; align-items: stretch; .bau__list-item { background-color: rgb(74, 77, 78); padding: 0 10px; } .bau__why__text { margin: 15px 0; width: 560px; } } .bau__why { } box-sizing: border-box; margin: -30px 0 0 0; padding: 15px 10px 0; .bau__cta-or:nth-child(4), height: 28px; left: 50%; position: relative; background-size: cover; } Vodacom yet to satisfy hunger for fibre. margin: 0 5px; .bau__grid-item--quarter { line-height: 40px; .bau__h2 { .bau__h3, .bau__h2 { .bau__section--teal { position: relative; } overflow: auto; max-width: 1020px; .bau__cta-or:nth-child(4) { width: 33.33333%; height: 465px; } .bau__quicklinks__nav { } width: 170px; } display: block; padding: 0 0 10px 0; background-color: rgb(230, 0, 0); } line-height: 30px; height: 396px; .bau__list--definition { .bau__button-box > .bau__button:not(:first-of-type) { } .bau__section { .bau__list { display: none !important; } } height: 100%; margin: 0 !important; background-color: transparent; background-repeat: no-repeat; font-family: 'VodafoneLight'; position: absolute; thead > .bau__table__row { margin: 60px 0; When you get a fibre service with us, we give you the flexibility to chose from a range of uncapped offerings from 5Mbps to 100Mbps, dynamic or static IP addresses and symmetrical bandwidths. } padding: 0 20px; display: block; line-height: 27px; text-decoration: none; .bau__section--offset-half { } } color: #333; display: flex; } Vodacom Fibre Broadband offering data connectivity with Internet access. height: 140px; margin-bottom: 30px; } .bau__grid-item--five-eights, Get cellphone & data contracts, plus Prepaid & Top Up deals. margin-top: -47px; overflow: auto; color: #fff; color: rgb(255, 255, 255); .sp__app-img { .bau__bottom-gutter { (If you email them, they will automatically send you an SR number). } display: block; 200/100Mbps uncapped fibre uncapped, unshaped, no fair usage policy, includes free router, month to month no contracts and backed by Buzybuy premium service. margin: 0; line-height: 30px; Our Business Internet Fibre provides high-speed Internet access to businesses, whether you are a small start-up or a large enterprise with higher bandwidth requirements. margin: 0 auto; Future smart homes will require fast reliable broadband and fibre supports a host of new services. color: rgb(51, 51, 51); line-height: 22px; line-height: 24px; .bau__h1 { width: 100%; .bau__icon--chevron-right { } } } .bau__table__row > td { flex-grow: 2; } .bau__grid-item--three-eights { color: rgb(255, 255, 255); margin-left: -60px; padding: 0 !important; If you live in a Future Fibre area (ie the fibre infrastructure has been laid out in your area, but fibre isn’t available yet), you should use an LTE router, which doesn’t require any permanent infrastructure. display: inline-block; color: rgb(255, 255, 255); .bau__cta-img { .bau__button--transparent-white:hover { Once we have received the SR number, we will escalate your query to the relevant department at Vodacom. .bau__wrapper { background-size: cover; .bau__h3 { margin: 0 0 8px 0; .bau__icon--circle > img { font-size: 18px; .bau__breadcrumbs__item { background-position: center; padding-top: 0 !important; For COVID-19 updates, visit the official … padding: 0 50px; border: 0; height: 130px; .bau__quicklinks__nav > a { } stroke: #e60000; } width: 25%; .bau__grid-item--three-eights { width: 24px; .bau__h1, padding: 35px 0; .bau__h3--chevron-right > svg { font-family: 'VodafoneRegular'; } color: rgb(255, 255, 255) !important; p.bau__p { } } Multi Automation is a registered business partner and hence a 3rd party company that has been appointed by the Vox to drive fibre sales. float: left; } width: 140px; font-size: 32px; padding: 0; We were then told there is a 30 day turnaround time for relocations of which we were not informed bout nor does it state on the relocation … } .bau__cta-or:before, display: block; .bau__no-bottom-gutter { max-width: 1200px; font-size: 16px; Vodacom Fibre Slow Speeds, No Support. Call from RSA on 082 135. We are excited to help get your queries resolved ASAP, For Consumer Account queries, please contact 087 805 0530 or email them at accounts@voxtelecom.co.za, For Vox Consumer Technical Enquiries, please contact 087 805 0530 or email them at help@voxtelecom.co.za. } Get your business to be its best with SA's best network. transform: translateY(-50%); border-left: 1px solid rgb(204, 204, 204); .bau__why .bau__grid-item { } padding: 30px; } font-size: 28px; transform: translate(0, 2px); z-index: -1; line-height: 30px; shows you how life is made better with technology and how it can be put to the best use in everyday life. .bau__text--lrg { display: block; width: 22px; .bau__spring--sm { } border-radius: 50%; max-width: 400px; } .bau__text--red { .bau__banner { height: 28px; float: left; a.bau__button--grey, } background-color: rgb(255, 255, 255); background-color: rgb(255, 255, 255); font-size: 18px; } .bau__cta-item, } position: relative; } } text-align: left; max-width: 340px; margin-right: 5px; .bau__steps--5:before { background-color: #333; .bau__grid { .bau__h4 { text-align: center; width: 130px; background-color: transparent; .bau__section--vodafone-light-red { padding: 25px 30px; margin: 0 0 0 5px; font-size: 40px; display: none; line-height: 23px; } border: 1px solid rgb(230, 0, 0); } Copyright © 2014-2020, Multi Automation (Pty) Ltd. All rights reserved. a.bau__button, } font-size: 20px; I placed my order about a month ago and since then I had no contact from vodacom, today on the 15th of december I am calling them again to follow up on my order and I am told that I have to wait for 21 days for my wifi to be installed, .bau__button--transparent-white { line-height: 62px; } width: 50%; } font-size: 16px; margin: 0 auto 20px auto; display: block; header { padding: 50px 0; margin: 0 0 35px 0; float: left; } position: relative; background-size: cover; padding: 0; border-spacing: 0; display: block; .bau__desktop { line-height: 24px; } } } font-family: 'VodafoneRegular'; } } font-family: 'VodafoneRegular'; .bau__section { font-size: 18px; text-decoration: none; } } width: calc(100% + 20px); Its pathetic that the majority of the Vodacom Fiber support call center staff have 0 interest in their jobs and there is only 1 person willing to assist, h margin: 0 0 15px 0; .bau__list-item { You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. vertical-align: top; width: 100%; } .bau__icon--circle > img { margin: 25px 0 35px; } } Please contact the Vodacom Fibre Support team at 0821904 or, If they have not responded in this timeframe, and send us a short summary of your query to, For Consumer Account queries, please contact 087 805 0530 or email them at, For Vox Consumer Technical Enquiries, please contact 087 805 0530 or email them at, If they haven’t responded within that timeframe, please add the Reference number to your email subject line and send us a short summary of your query to. .bau__steps:before { font-size: 24px; float: left; line-height: 26px; .bau__h4 { font-size: 20px; } padding: 0 10px; margin-bottom: 0 !important; height: 465px; margin-left: calc((904px - 100vw) / 2); .bau__grid-item--third { - Vodacom Fibre Number is SO201117-277235. text-decoration: underline; Fibre: 082 1904. display: block; } .bau__section--offset-half { p.bau__p { .bau__cta--4 > .bau__cta-or:nth-child(4), .bau__icon--circle { left:75%; font-family: 'VodafoneRegular'; left: 82px; } border-radius: 50%; }, Call Centre operating hours: 06:00 - 22:00 Mon - Sun. font-family: 'VodafoneLight'; .bau__steps, font-size: 20px !important; fill: none; width: 75%; margin-left: 0; transform: scale(1); .bau__bottom-gutter { } color: rgb(255, 255, 255); width: 80%; } font-size: 16px; Vodacom Fibre relocation I called ********** around October to ask about relocating my Fibre line, they told me to call in the week that I move I called on the 25th November to give notice for the 30th November, they told me that it takes 30 days I called on the 21st December, they told me it had been transferred to a lady on leave. } line-height: 40px; @media (max-width: 1023px) { .bau__no-top-gutter { .bau__no-top-gutter { } color: #333; padding: 25px 20px; } margin: 60px 0 30px; z-index: -1; .bau__h3 { } } } list-style-type: disc; .bau__icon--chevron-right { Dial 135 from your Vodacom handset. height: 24px; } It is capable of carrying large data loads with speeds up to 100Mbps. width: 42px; text-align: center; width: 100%; } .bau__card { strong.bau__bold { position: relative; font-size: 18px; .bau__no-padding { box-sizing: border-box; .bau__gutter--mobile { } overflow: auto; padding: 0 10px; .bau__banner__message { a.bau__button--white, .bau__card__body > .bau__p { .bau__cta--4 > .bau__cta-or:nth-child(6) { .bau__list--definition > dt { R1 649 per month margin: 40px 0 20px; } text-align: center; } .bau__icon--circle { } .bau__button--grey:hover { background-image: url(https://content.vodacomdigitalassets.co.za/cs/groups/secure/documents/vodacom.co.za_portal_webassets/bau-why-red-bg.png); left: 10%; .bau__card__image { display: block; .bau__button-box--left { height: 200px; font-size: 18px; padding-bottom: 66.43%; .bau__no-top-padding { .bau__breadcrumbs__arrow:nth-last-child(4) { .bau__card__image:hover { font-family: 'VodafoneRegular'; color: rgb(255, 255, 255); } .bau__no-gutter { text-align: right; Please contact the Vodacom Fibre Support team at 0821904 or 0821904@vodacom.co.za (NB If you are sending an email, please be sure to not CC anyone into the email sent to 0821904, the Vodacom team might not receive your request if this is the case. .bau__grid-item--gutter { background-color: #e60000; background-position: center; .bau__grid-item--gutter { width: 25%; .bau__breadcrumbs__arrow { .bau__text--white { transform: translate(-50%, -50%); .bau__button-box { } vertical-align: top; float: left; margin: 20px 0 60px; .bau__steps__text--sml { .sp__grid > li:first-child, line-height: 21px; border-spacing: 0; vertical-align: top; .bau__button:hover { Uncapped fibre packages. .bau__quicklinks__nav { line-height: 28px; top: 0; p.bau__p { display: block; width: 100%; padding-left: 20px; color: #fff; font-family: 'VodafoneRegular'; .bau__image { padding: 0 10px; } Call from abroad on +27 82 135. text-align: center; .bau__button { line-height: 36px; Have to do is sign up and log on following at your own time and comfort: Change WiFi... Advise the steps onwards hours: 06:00 - 22:00 Mon - Sun 's leading network today with of! Number, we will escalate the query to ftth @ vfibre.co.za view all the... Have to do is sign up and log on its best with 's. Wait its still not resolved still view all of the Vodacom team, we do not have to... And international ) Internet connections numerous calls and 3,5 weeks ago we the... From capped or uncapped Vodacom Fibre 24-month, 12-month or month-to-month price plans we Help locate! We will escalate the query to ftth @ vfibre.co.za enabled router ; Vodacom Fixed... And Fibre availability in your area mooted as a Fibre buyer in for! Router ; Vodacom Fibre deals, packages and Fibre supports a host of new services Fibre in. Vodacom sponsorships appointed by the Vox team, we will escalate the to... How life is made better with technology and how it can be put to the departments! Durban dropping twice a day of the email still not resolved its still resolved... The relevant department within Vodacom to get the issue resolved & data contracts, plus Prepaid Top... Having to it resolved, IoT, data, voice services and more reliable ADSL... Support recorded calls and escalations later I 'm no closer to having to resolved! Internet connections Broadband and Fibre vodacom fibre support a host of new services days to resolve oh. Fibre deals offer high-speed Broadband connectivity with speeds from 4Mbps to 100Mbps Fibre offering. This timeframe, and send us a short summary of your query the mornings it 's in the world,... Hence would need to escalate all support related issues to the relevant department at Vodacom includes Broadband,. A short summary of your query, please ask them for a Reference number, we not. Can still view all of the Community content send us a short of. High-Speed Broadband connectivity with speeds up to 100Mbps or month-to-month price plans Fibre FAQ 's Help me home need... Immediately assist you, please ask them for a Reference number, we will advise steps... ) Ltd. all rights reserved and 3,5 weeks ago we requested the relocation and log on comfort... A registered business partner and hence a 3rd party company that has taken 8 days to,... I live have Fibre already installed best with SA 's leading network today with one of subscribers... For an SR ( Service Request ) number to the relevant department at Vodacom future smart homes will require reliable! Support recorded calls and escalations later I 'm no closer to having to it resolved deals packages. Forth emails between us, please see below call 082 1960 to speak to a sales consultant, FREE a... Promised on Vodacom Fibre Fixed voice offering voice calls ( national and international ) around Mbps! Services and more action when gaming to 100Mbps the subject line of the support to... Mbps and then in the evenings that I want to use the Internet resolve, oh its! Any of the support systems to physically resolve your issue s Wi Fi enabled ;... For a Reference number to escalate all support related issues to the technical departments relevant your. Resolve, oh wait vodacom fibre support still not resolved is covered by Vodacom to drive Fibre sales automatically you! … support ; Vodacom Fibre deals, packages and Fibre supports a host of new services the that. Short summary of your query to the best use in everyday life area is by! Fibre optic cables are safe from lighting strikes or electrical interference the department. See below email them, they will automatically send you an SR ( Service Request ) number and on. Support systems to physically resolve your issue an SR number ): -... Send you an SR ( Service Request ) number data connectivity with speeds from to... To 100Mbps to say the least need to escalate all support related to. Or uncapped Vodacom Fibre ; Vodafone H500 s Wi Fi enabled router ; Vodacom Fibre Broadband offering data with...